Refund & Cancellation Policy

Refund Policy

1. Booking Deposits:

   • A non-refundable deposit is required to secure your booking. This deposit ensures reservation and facilitates necessary arrangements for your adventure.

2. Cancellation by Altitude Adventure Holidays:

   • In the event of tour cancellation by Altitude Adventure Holidays, a full refund of all payments made will be issued promptly. We will also assist in finding suitable alternatives or rescheduling the trip.

3. Customer Cancellations:

   • Deposits and payments made towards bookings are non-refundable. However, we understand unforeseen circumstances may arise, and cancellations will be considered on a case-by-case basis. Credit towards future bookings may be offered.

Cancellation Policy

As Altitude Adventure Holidays offers services and experiences rather than physical goods, we do not have a return policy in the traditional sense. Once a tour or adventure has commenced, there are no options for cancellations or refunds.

Exceptions

1. Force Majeure Events:

   • In cases of unforeseen circumstances beyond our control (e.g., natural disasters, political unrest), Altitude Adventure Holidays reserves the right to modify, postpone, or cancel tours without prior notice. We will work with affected customers to provide suitable alternatives or refunds where possible.

2. Travel Insurance:

   • We strongly recommend purchasing comprehensive travel insurance to cover unforeseen events, cancellations, and medical emergencies. Travel insurance offers additional protection beyond our refund policy.

Contact Us

For enquiries regarding our refund and cancellation policy, booking procedures, or general queries, please contact us:

• Phone: +91 99033 31025
• Email: info@altitudeadventureholidays.com
• Address: Fatakgora, Chandannagar, West Bengal 712136

Our team is dedicated to ensuring your adventure with Altitude Adventure Holidays is memorable and hassle-free.